Unger Park Post Acute
Frequently Asked Questions
Browse Unger Park Post Acute’s frequently asked questions to learn about our policies, facility, amenities, and how to get started. We’ll also address any insurance questions you may have.
Getting Started
Learn all about how to begin your journey at Unger Park Post Acute.
Insurance & Billing
See our list of accepted insurances and payment methods.
Healthcare Services
Learn what nursing services and therapies we offer at Unger Park Post Acute.
Amenities
See what amenities Unger Park Post Acute offers to make you feel like home.
Policies
Learn more about our policies like guests visiting and more.
Questions & Concerns
Find how to contact Unger Park Post Acute regarding questions or concerns.
Getting Started
Who should I call to get started?
Please contact us to discuss by phone or schedule a video chat. We’d love to get to know you better, answer any questions you might have, and have the opportunity to introduce you to a few members of our team!
What articles of clothing should I bring?
We encourage you to bring a pair of comfortable shoes and at least seven days worth of comfortable clothing, including pajamas and undergarments.
Can I bring personal belongings?
Yes! We encourage you to bring personal items such as family photos, blankets, and decorative items. Anything that will help make your stay more comfortable.
Insurance & Billing
What insurances do you accept?
We are proud to accept Anthem, Aetna, Buckeye, CareSource, Devoted, Molina, TRICARE, United Health Care, Humana, Medical Mutual of Ohio, private pay, and more. No matter what type of insurance you have, our insurance experts will take time to help you understand your plan benefits.
Who do I talk to about questions in regard to financials, billing, and/or admissions paperwork?
We employ a full-time Business Office Manager for all financial and billing concerns. Should you have any questions regarding these matters please make an appointment to see our Business Office Manager by contacting the front desk/receptionist.
Our Admissions Coordinator will guide you through the required forms on admission and review the rules and regulations regarding Medicare, Medicaid, and various insurances.
How do I pay my bill?
You can pay your bill online on our Online Bill Pay page.
Healthcare Services
Does Unger Park Post Acute offer rehabilitation?
Yes. At Unger Park Post Acute, your successful recovery and quick return home is our top priority. We provide a unique personalized experience whether you’re suffering from an illness or recovering from a major medical event. Physical, occupational, and speech therapies are conducted under the guidance of licensed experts. These services are available six days a week.
When will the doctor see me?
Doctors typically visit within 24 hours of admission. Your nurse will communicate any medical concerns with your doctor before and after they see you.
How often will I have therapy?
Most patients, depending on their condition and when they are admitted, will start rehab within 24 hours of admission and will receive therapy up to five times per week.
Do I need to bring my medications?
No, you do not need to provide medications unless specifically told to do so. Upon admission, we will order your medications using our off-site pharmacy. We will then securely store them on site to ensure safety.
How long is a typical stay?
Each case is different and unique. Patient progress is reviewed weekly by our Interdisciplinary Team (IDT) of nurses, therapists, and dietitians. Our main goal is that you reach your highest level of independence.
Amenities
Are activities available?
We offer daily activities for a wide variety of interests. For your convenience, there is an activity calendar posted in your room. Please contact the Activities Director for additional information.
What is your dining program like?
At Unger Park Post Acute, we’re proud to offer restaurant-style dining with diets designed by our Registered Dietitian.
What role does Social Services play?
Our social services team assists both residents and their families during transitional periods. They also provide essential information, manage requests and concerns, and help in care and discharge planning for each resident. They can arrange professional services for Dental, Vision, Podiatry, Audiology, Power of Attorney, Dementia assessment, Psychosocial and Psychiatric Evaluation, and individual therapy.
Policies
What is your visitor policy?
At Unger Park, we believe that family and friends play a critical role in our residents’ emotional and physical wellbeing. Contact us for the most current, detailed information regarding available visitation options.
Can I tour the facility?
Yes! Please stop by to tour, or contact us to schedule a tour.
Can I bring in my loved one’s favorite food?
Consistent with the provision of special diets, always consult with the nursing staff before bringing food to residents. Any food kept in the resident room must be in properly sealed containers.
Questions & Concerns
How do you protect patients, staff, and visitors from COVID-19 and other infectious diseases?
Our team is highly trained and experienced in caring for high-acuity patients and infectious diseases like COVID-19. Our dedicated infection prevention nurse helps ensure we follow current infection prevention guidelines and best practices. This includes educating all staff about the appropriate use of personal protective equipment (PPE) such as N95 masks, surgical masks, gloves, and gowns and when to use COVID-19 protocols required by local department of public health and/or the CDC.
What do we do if we have personnel concerns?
Our primary concern is that your loved one feels comfortable here and that their needs are being met. You should feel secure and at ease with our staff, particularly those providing direct care. If you have any concerns or praise for our staff, please feel free to contact our social services department. They will be able to address any apprehensions you may have regarding any particular staff members.